Shipping Policy

Thank you for shopping with Wellness By Wellora. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing

All orders are processed after payment has been successfully received and verified.

  • Orders are typically processed within 3-5 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During promotional events, sales, or peak seasons, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email or message with tracking information (where available).

2. Shipping Time

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

Typical delivery estimates:

  • Local Deliveries: 2–5 business days

  • Nationwide Deliveries: 3–7 business days

  • International Deliveries (if available): 7–21 business days

Please note that delivery times are estimates and may be affected by weather conditions, customs clearance, courier delays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated during checkout based on your delivery location and selected shipping method.

From time to time, Wellness By Wellora may offer free shipping promotions. Any applicable conditions or minimum purchase requirements will be clearly displayed on our website.

4. Order Tracking

If tracking is available for your shipment, you will receive a tracking number once your order has been dispatched.

You can use this tracking information to monitor the status of your delivery through the courier's tracking system.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, it may result in delivery delays, returned shipments, or additional shipping charges. Wellness By Wellora is not responsible for delays or failed deliveries caused by incorrect customer information.

6. Delayed Deliveries

While we work with reliable shipping partners, delivery schedules are outside of our direct control once an order has been dispatched.

We are not responsible for delays caused by:

  • Courier service disruptions

  • Severe weather

  • Public holidays

  • Customs inspections

  • Natural disasters

  • Other unforeseen events

We appreciate your patience should any unexpected delays occur.

7. Lost or Damaged Packages

If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible.

When reporting a damaged package, please include:

  • Your order number

  • Photos of the damaged packaging and product

  • A brief description of the issue

We will work with the shipping carrier to investigate and help resolve the matter.

8. International Shipping

If international shipping is available, customers are responsible for any customs duties, import taxes, or additional fees imposed by their country's customs authorities.

These charges are not included in the product price or shipping fee unless otherwise stated.

9. Delivery Confirmation

Once a package has been marked as delivered by the shipping carrier, Wellness By Wellora is not responsible for lost or stolen packages. If you believe your package has been delivered incorrectly, please contact the shipping carrier and our customer support team for assistance.

10. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us immediately after placing it.

Once an order has been processed or shipped, we may be unable to make changes or cancel it.

11. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team using the contact information provided on our website.

Thank you for choosing Wellness By Wellora. We appreciate your trust and look forward to delivering your wellness products with care.