Privacy Policy

At Wellness By Wellora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through our payment providers)

  • Order history

  • Account information (if you create an account)

Automatically Collected Information

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referral sources

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you regarding your purchases.

  • Provide customer support.

  • Improve our website, products, and services.

  • Personalize your shopping experience.

  • Prevent fraud and unauthorized transactions.

  • Send promotional emails, newsletters, or special offers (only if you have opted in).

  • Comply with legal obligations.

3. Payment Information

We do not store your complete payment card details on our servers. Payments are securely processed through trusted third-party payment providers that comply with industry security standards.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences.

  • Keep items in your shopping cart.

  • Improve website performance.

  • Analyse visitor behaviour.

  • Provide personalized content and marketing.

You can manage or disable cookies through your browser settings; however, doing so may affect certain website features.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers only when necessary to operate our business, including:

  • Payment processors

  • Shipping and delivery partners

  • Marketing and email service providers

  • Analytics providers

  • Website hosting and technical service providers

These providers are only permitted to use your information to perform services on our behalf.

6. Marketing Communications

If you subscribe to our newsletter or promotional emails, you may receive updates about new products, special offers, and wellness content.

You can unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders.

  • Provide customer support.

  • Meet legal, accounting, or regulatory requirements.

  • Resolve disputes.

  • Enforce our agreements.

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your information.

  • Withdraw consent for marketing communications.

  • Request a copy of your personal data.

  • Object to or restrict certain data processing activities.

To exercise any of these rights, please contact us using the information below.

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, analytics tools, or social media platforms.

We are not responsible for the privacy practices or content of these third-party services. We encourage you to review their respective privacy policies before providing personal information.

11. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the contact details provided on our website.

Thank you for trusting Wellness By Wellora with your personal information. We are committed to maintaining your privacy and providing a secure shopping experience.