Return & Refund Policy
At Wellness By Wellora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below to understand your options.
1. Return Eligibility
To be eligible for a return, your item must:
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Be returned within 2 days of receiving your order.
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Be unused, unopened, and in its original condition.
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Be returned in its original packaging with all labels and seals intact.
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Be accompanied by proof of purchase or your order number.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned unless they are defective, damaged, or incorrect:
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Opened or used wellness products.
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Personal care and hygiene products.
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Products with broken safety seals.
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Gift cards.
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Clearance or final sale items.
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Customized or personalized products.
3. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
To help us resolve your request quickly, please provide:
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Your order number.
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A description of the issue.
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Clear photos of the product and packaging.
Once your request has been reviewed, we will arrange a replacement, refund, or another appropriate solution.
4. Return Process
To request a return:
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Contact our customer support team with your order details.
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Wait for return authorization and instructions.
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Securely package the item.
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Ship the item to the return address provided.
Items returned without prior authorization may not be accepted.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed using the original payment method within 5–10 business days, depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
6. Exchanges
We are happy to replace items that arrive damaged, defective, or incorrect.
If you wish to exchange an eligible unopened item for another product, please contact our customer support team to discuss the available options.
7. Return Shipping Costs
Unless the return is due to our mistake or a defective product, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as Wellness By Wellora cannot guarantee receipt of returned items without tracking.
8. Order Cancellations
Orders may be cancelled before they have been processed or dispatched.
Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the order, provided it meets the eligibility requirements outlined in this policy.
9. Wellness Product Disclaimer
Because many wellness products are intended for personal use, we cannot accept returns of opened or used items due to hygiene and safety regulations.
If you have questions about a product before purchasing, we encourage you to contact our customer support team.
10. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our customer support team using the contact information available on our website.
Thank you for shopping with Wellness By Wellora. We appreciate your trust and are committed to providing quality wellness products and excellent customer service.