FAQs

Welcome to our FAQ page. We've answered some of the most common questions about shopping with Wellness By Wellora. If you need further assistance, our customer support team is always happy to help.

Orders

How do I place an order?

Simply browse our products, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Can I modify or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

How can I check the status of my order?

Once your order has been shipped, you will receive a confirmation email or message containing tracking information (where available).

Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery times:

  • Local deliveries: 2–5 business days

  • Nationwide deliveries: 3–7 business days

  • International orders (if available): 7–21 business days

Delivery times may vary depending on your location and courier services.

Do you offer free shipping?

We may offer free shipping on qualifying orders during promotions or when a minimum purchase amount is met. Any applicable offers will be displayed at checkout.

Do you ship internationally?

International shipping may be available depending on your location. Shipping costs, customs duties, and import taxes (if applicable) are the responsibility of the customer unless otherwise stated.

Returns & Refunds

What is your return policy?

Eligible unopened and unused products may be returned within 2 days of delivery. Please review our Return & Refund Policy for complete details.

Can I return an opened wellness product?

For hygiene and safety reasons, opened or used wellness products cannot be returned unless they are damaged, defective, or incorrect.

When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after your returned item has been inspected.

Products

Are your products authentic?

Yes. We are committed to offering quality wellness products sourced from trusted manufacturers and suppliers.

How do I know which product is right for me?

Each product page includes detailed descriptions, ingredient information, and usage instructions to help you make an informed decision.

If you have additional questions, feel free to contact our customer support team.

Are your products suitable for everyone?

Our products are intended for general wellness. If you are pregnant, nursing, taking medication, have allergies, or have an existing medical condition, please consult a qualified healthcare professional before use.

Are your products tested?

We aim to offer products that meet our quality standards. Product testing and certifications may vary depending on the manufacturer.

Payments

What payment methods do you accept?

We accept secure payment methods available at checkout. Available options may vary depending on your location.

Is my payment information secure?

Yes. Payments are processed through trusted and secure payment providers. We do not store your complete payment card details.

Account

Do I need an account to place an order?

No. You may be able to check out as a guest if guest checkout is available. Creating an account allows you to view your order history and manage future purchases more easily.

I forgot my password. What should I do?

Click the "Forgot Password" link on the login page and follow the instructions to reset your password.

Wellness Information

Are your products intended to treat medical conditions?

No. Our products are intended to support general wellness and are not designed to diagnose, treat, cure, or prevent any disease.

Should I consult a healthcare professional before using wellness products?

Yes. If you have a medical condition, are pregnant, nursing, taking medication, or have any health concerns, we recommend consulting a qualified healthcare professional before using any wellness product.

Contact Us

How can I contact customer support?

If you have any questions or need assistance, please contact us using the contact information provided on our website. Our team will be happy to help.

How quickly will I receive a response?

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for choosing Wellness By Wellora. We appreciate your trust and are committed to providing you with a smooth, secure, and enjoyable shopping experience.